Telia: — Our competitive advantage using SafeMon

To deliver the best mobile network in Norway, Telia depends on SafeMon. – “By using SafeMon, we can monitor virtually every single element of our mobile network. This enable us to act immediately, and sometimes even before problems arise, said Head of Operational Control of Telia Norway – Bjørn Tore Gullord.

At Telia, SafeMon is used to ensure top quality of the mobile network.

— Technicians, customer service personell administrators have personalized access, enabling specialized information for each business function.

Benefits achieved

— “SafeMon is one of our most important tools to improve the quality of service to our users. We monitor volume, capacity and quality at different transmission frequencies, across different technology vendors. All of this is displayed in a single dashboard by SafeBase, helping us to achieve significant benefits compared to competitors”, said Gullord

— “Other vendors have similar functionality. Our opinion is that these do not give the same overview, since the information is spread over several systems, and presented differently for each of them”, he continued.

Recommended partner

— I am more than happy to recommend SafeBase to others, especially due to their very open policy towards technology and data sharing. Newly employed technicians in Telia claim this is something they have never experienced anywhere else – that it is possible to present so much information in one system, without drowning in all the information.

SafeMon works like a charm, according to Gullord.

— Our cooperation with SafeBase is extremely dynamic, due to the unique approach to the SaaS business model. Each week we get new improvements, helping us to move further ahead of our competition.

Success through transparency

Transparency between SafeBase and Telia explains much of the success according to Gullord.

— “Due to their philosophy of openness, SafeBase gets access to all data. Safemon is chewing through enormous amounts of data – near real time. SafeMon is running in circles around other systems used to ensure top quality to customers. To fully utilize the enourmous amount of data delivered from the mobile network infrastructure, we need to see all the relevant information in context”, finished Bjørn Tore Gullord.